Watch all 4 of the videos in this blog - David Foco, Vice President, talks about how to keep our customers coming back.

Research has shown that customers will buy their next vehicle from the dealership they last used for service - if it was in the last 90 days, they will do this a whopping 72% of the time!!

It isn't a matter of whether you want to do the processes David talks about, this is a necessity if you want to sustain your business. Don't delay in following his advice, and don't hesitate to reach out to David personally with any questions - e-mail him at:  This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Now watch the following video:

Number 3:

The thought process, as you see with David's videos, is to involve all departments - the more people involved, the more likely we will be to keep our customers satisfied so they will keep coming back. 

Now watch the video below on a couple of word tracks: