Meet & Greet

• Preparation
• Dress code
• Set the tone
• Assist the customer

Interview

• How to help
• Who to get
• Name and Number

Customer Log

• Name and Number
• Salesperson
• Steps to a Sale
• Management involvement

Telephone skills

• What to say when answering calls (script)
• Sales call process
  • Interview
  • Name and Number
  • Connect the call
  • Messages
• Service/Parts calls process
  • Interview
  • Name and Number
  • Connect the call
  • Messages

Telephone Log

• Name and Number
• Salesperson
• Follow Through

Attitude/Personality

• Fly high
• Dead at Midnight
• Handling irate customers