Nathan Hart from Walnut Ridge RV on A World of Training:
Nick Staab from Rich & Sons:
“We began using A World of Training in September 2012. Our goal was to help our fixed operations part of our company. We have been a consistently profitable company year after year. We had a high level of customer satisfaction. We increased our sales year to year. There wasn’t anything broken, but we knew there was something more we should be doing. We could be doing even more than what we were doing. More customer satisfaction. More sales. More employee satisfaction. More satisfaction for me on a daily basis.
Upon meeting with David Foco, we were impressed with what he and his company had to offer for an established company like ourselves. We had processes and procedures in place. We had service menus, flat rate pricing, media/promotions, etc. We thought we were doing a lot. David helped us to refine our focus and make our processes and procedures make more sense. He helped take what we had and helped us to fully implement and use the items we had. He helped us with a full implementation to insure these processes were used every day, every time. He helped us with a whole map of our fixed operations and directions to get to where we want to go.
David has helped with our personnel relations. This is always an issue for a company that has multiple staff members. He has earned the trust and respect of my staff and they believe in what he is helping us implement and do in our operation. He brings a great level of experience and knowledge to “sell” your staff on these processes. Another way David helps implement the procedures is by doing it with my staff in front of real customers. He works alongside your staff and helps them do the training in the real situations. He shows them how following the procedures will result in a happy successful customer experience. In some training programs, they say teach it if you can’t do it. Well, in David’s case, he can teach it and can do it and he shows your staff that it really works.
Another thing he has done is help me with what I need to work on. I have a list of items as the owner/manager to work on myself and to keep my staff working on. I know what has been covered so I can take it on a daily/weekly/monthly basis and inspect what my staff is doing to insure they are implementing our processes. It helps me be held accountable just like I hold my staff accountable.
I would recommend David and A World of Training to any dealership that is ready to improve their day to day business. Through working smarter, your staff can find more success and more satisfaction in their days. If you are not an owner who is willing to get in there and get your hands dirty, then I would recommend you save your money. David and A World of Training can train your staff, give you the tools and knowledge to move in the right direction, but it is up to you as a manager to hold up the standard everyday.
On another note, I believe their company is an honest and trustworthy company. We have used many companies in our 40 years of business. Some offer so much, but when it comes to the implementation and walking the walk they fail. Some companies shove a contract in your face and worry about a long term commitment before they have proven themselves. David and A World of Training sat down and gave us a consultation. They proposed a training plan to us, but they didn’t make us “sign a long term contract.” They recommended an initial 4 week program with monthly visits to get started and then said we could see what we wanted to do after that. They knew that what they were doing would speak for itself and they didn’t have to “force us” to sign a contract. They knew that what they could offer our company would speak for itself. It was very refreshing to have a company say we will earn your business so that you want to use us on a consistent basis. We have had companies in the past make us sign a long term contract so we had to use them. They had the contract, so they didn’t have to continually prove themselves.
Thank you, A World of Training, for all of your help so far. We have been doing this for just 8
months and we feel like we are miles ahead of where we were.”